MSCI Sucks Customer Reviews and Feedback

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MSCI Inc. (formerly Morgan Stanley Capital International and MSCI Barra), is an American finance company headquartered in New York City and serving as a global provider of equity, fixed income, hedge fund stock market indexes, and multi-asset portfolio analysis tools. It publishes the MSCI BRIC, MSCI World and MSCI EAFE Indexes.

According to this piece written in April 2012 By Ross Kerber for REUTERS MSCI Inc, whose proxy advisory unit ISS has riled CEOs for years with criticism of their pay, now faced accusations from a high-profile consultant that its own compensation fails to meet the standards it sets for others. The claims that MSCI is hypocritical to come in the wake of U.S. financial reforms allowing shareholders to vote on top executive compensation. While the so-called Say on Pay votes are not binding, about 200 companies in the Russell 3000 Index got less than 70 percent approval last year - the first time such votes were widely held. Zimmerman listed seven problem areas at MSCI, including pay at the “higher end of market practices” for top executives like Chairman and Chief Executive Henry Fernandez. ISS has also criticized such dual roles in other companies, noted Zimmerman, a partner at Chicago executive pay consulting firm Exequity.


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Former Employee - Anonymous Employee says

"We are sorry to read your comments. Companies like Glassdoor are an important source of improvement data and we take the opinions of current and past employees very seriously. Our strategy is to create a OneMSCI culture – both internally but also for our clients. There are opportunities to be a subject matter expert with depth in our products, as well as opportunities to have a broader understanding for our client facing sales people. The success of the organization, our clients and our shareholders – and the success of our people – depends on having both. Regarding your comments around Leadership style, all our managers and leaders are provided feedback directly during the annual Engagement Survey results period – as well as on an ongoing basis, and we are always keen to support both managers and employees through any challenges as raised. We are proud of the fact that we have people who are smart, creative, have high integrity and collegiate in nature and we do not support the methodology or style you mention. Please do contact your local HR Generalist to discuss your concerns."

Current Employee - Coverage Research says

"MSCI has a fully inclusive environment and hold all employees to the same standards of behavior. We are sorry to read your comments around the working environment and impact this is having on you and in turn you perceive to be having on your clients. As you are no doubt aware, our Berkeley office is currently undergoing a transformation and being re designed to enable better One-MSCI collaboration, improved communications and engagement. We aim to create a workplace to attract and retain employees through design and environment. And, in line with our ESG values, minimize environmental impact on our communities, and underscore our position as a leader in corporate responsibility. If this is not being translated on the ground, please let your manager or senior leadership, or HR team know."

Current Employee - Senior Associate says

"We are sorry you are personally having this experience at MSCI. Something or many things must have happened to cause you to feel this way. Whether you are currently employed or a past employee I would like to discuss your comments with you in a safe, private and confidential environment so we can address the issues big or small. If you are willing to do this please contact me directly. We hope you chose to do this to help us improve. Respectfully, Scott, CHRO."

Current Employee - Anonymous Employee says

"We appreciate you sharing your perspective. MSCI San Francisco is a very important office within our firm, including several key teams that are led by San Francisco-based team members. In the past two years, 45% of the employees in the San Francisco office were promoted - a reflection of the talent and growth of our West Coast colleagues. Based on feedback by other employees and data we routinely collect, our culture, work environment and engagement are continuing to strengthen. MSCI will continue to invest in our San Francisco colleagues, as this is vital to our Firm’s ongoing growth. Finally, MSCI provides multiple avenues and opportunities for employees to provide feedback on their managers, team members and colleagues. This feedback plays a key role in evaluating each individual’s performance as well as informing future project and team leadership decisions."

Former Employee - Anonymous Employee says

"Senior management is seriously lacking in both people and communication skills. Managers are rude and demotivating. Lackluster efforts to train staff in these areas just make things worse. MSCI pays well instead of investing in their people and programs to develop talent."

Former Employee - Anonymous Employee says

"Very hard to get any meaningful work done. Initiatives that were budgeted for and approved earlier in the year have to be approved again at the the time work is started. Most often money is taken away and the scope of what is possible is severely diminished. There is also a culture of mistrust and micromanagement."

Current Employee - Anonymous Employee says

"Business cycle reaching plateau phase, so we seeing anxiety and even more cost cutting. Too many foreign teams, for wrong departments. Little trust and broken groups. King and queen bee behaviors. Especially if a VP or such is from the partying and/or school circle of top leadership. Lots of clueless upper level moodiness and careless executive leadership. Can make you look other way when in front of client or vendor. Everywheer, actually. And constantly. Like in development and facilities management. The crazy paranoid manipulation and targeting for the better part of the past decade. Great laziness and no accountability. Sinking morale. No trust for office management when we see how it damage people and company image."

Data Analyst says

"Very "corporate" with lots of politics Very "this is how it has always been done""

associate (Current Employee) says

"There is a game room, foosball tables, and fun day every year. Flexible schedule and Working from home is OK. Good first job for new grads. The CEO is completely out of touch. The focus is on sending everything to India. I've never worked at a place with a higher turn over. Also, the only place I've seen where promotions are a bad thing. It works like this. They give you a new job with a much higher level of responsibility during the review period - but since raises only happen once / yr., you don't get your raise until the next promotions announcement, and then they say (every yr) "We just can't afford to give raises this year". It's unfortunately even worse for women. They don't like or respect women at all and don't really have any women in upper positions (well, maybe one) - so all the good ones have left. It's a technology company that has terrible technology leadership and terrible security. The application management team fights with everyone. Management is afraid for their jobs - so they rule with an iron fist and everybody throws everybody under the bus. The office is stressful, and the team is running scared all the time with managers who abuse people, yell at them, keep them from succeeding, and work them day and night (and holidays). If you have experience, it is a terrible place to work. If you're looking for your first job as a new grad and you don't know what the rest of the world looks like, you can last a few years. Women typically don't last long.Relaxed dress code; game room; wok from homeBad for women and experienced people - very high turnover"

Sr Associate (Current Employee) says

"typical service company , where u work for 2 managers and u need to keep both happy - no technical learning - outdated technologies - weak architecture - working on weekends common"

Warehouse Manager (Former Employee) says

"A typical day at work is a 7 hour shift with 1 hour lunch. Hours unpredictable, depends on what needed to be done. i learned all types of skills that will help me in my future. Hardest part of job is dealing with the boss. Most enjoyable part of the job is getting off work."

Senior Associate (Current Employee) says

"Work profile offered does not match with what you do at work. High on promises, low on delivering. Career growth of employees is the least priority for managers. HR team only present to help restructure teams every 6-12mths. Inferior quality work which is funded by high budget - summarizes MSCI.Decent salaryLower bonus / hike, job insecurity, management takes credit all the time"

Analyst (Former Employee) says

"Most employees don't know anything about the company or products and openly show disrespect for the industry. Internal politics dominate workplace, corporate culture is toxic!"

Senior Associate - Real Estate (Current Employee) says

"Work life balance goes for a toss. Systems are bad and management isn't doing enough about it, and only rather adding more man work to get the work right, which is gone to ridiculous levels. On somedays, spending over the night is common. Work culture in terms of peers and seniors is good to keep the enthu going but all and all that's not enough for your employees."

Associate, Market Data, RiskMetrics® RiskManager (Current Employee) says

"Good worklife balance bad for future job security Direct managers are good but upper management is all messed up everyday they come up with some experiment that eventually fails but in the process causes some mental stresswork life balanceSenior Management"

Lead Governance Analyst (Former Employee) says

"The company has started focus on extreme cost cutting measures when it comes to labor, despite being profitable year over year. The amount of new hires and remote offices in Manila, India, etc., are causing severe drop in product quality and made communication between offices unnecessarily difficult. The company has eliminated most of its competition in the marketplace and has started focusing on quantity over qualityDecent benefits, nice relaxed office environments, always busyManagement does not know the value of its workforce, consistently tries to cut costs by outsourcing for cheap labor"

Institutional Sales (Former Employee) says

"As an employee of MSCI for over three years, I think the best thing about the firm is the varied experiences our environment offers. I have been given the opportunities to own projects from start to finish and to work in areas/functions I had not previously had experience. I feel my opinion is valued and matters because I am converse with senior leaders every day as a NY employee."

Vice President (Former Employee) says

"• Flexible work schedule as long as you get your work done and stay on track/task.• Very collaborative environment where people are more than willing to help each other.• A good place for people relatively junior in their career, but not a place to make a career - limited opportunity for upward mobility and career development/training (was beginning to improve, but long way to go).• Operational plan & budget held at highest levels of the organization - Executive Directors and VPs have very limited budget decision making authority.• Top two guys come from investment banking culture/background, not a software/services background - has a very large impact on how the organization is, collaborative people.senior management manages to short-term and bottom-line regardless of value."

Consultant (Former Employee) says

"Good open culture with exciting work.One of the leading companies in the financial market."

Analyst (Current Employee) says

"Good experience working here. Profiles offered are good Great management Great team, supportive co-workers. Work timings are a little stressful Good employee engagement initiatives."

Associate (Current Employee) says

"good package but hardest part of the job is its long working hours. no shifts. dfkmwefksedmfsfmmsdfcms;kldfcmslk;dmlskedmfsmdf;lsdkcmsdlkcmsldcmsldkfcmsdfmsdfcmsldfmwsemflsfdmsdfmlsdfmcslfmolsfmolsfmnosfmoisfmjsefmnselkcfmwsefmnosfmnslkfmlksmnflsmnfomnsdfomsdfmwsdfmnosmndfrosmnfiofmwsfiosefmoisdfoisddmfolsmdflsmnklfwnfnmlksfcsalarylong hours"

Nina says

"Last July I paid The Profs the standard £400 credit on account (5 x £80 per hour) for a tutor to help my son with his dissertation. My son has been working with a great tutor, but the process has been slow because my son had a nasty accident in September 2018. Today I received an email saying that the credit on account has now expired after just six month and I have lost the remaining £160 credit on the account. Firstly, at no time when I was having conversations with Josh at The Profs in July 2018 was there mention that the credit could expire. Also, noting here that I was very clear that it was to help my son with his dissertation over time. There was also nothing in the emails that I was sent with the invoice and receipt for payment. There was nothing in the monthly statements sent by the accounts department. Although I now see that an email was sent in December 2019 with the subject line - Credit Available. As a busy working mother, I did not look past the subject line – if I had it contained a warning that the credit was soon to expire, I would have read the email. This is not good enough – the warning should be in the subject line – it’s not accessible nor clear enough as is required by Consumer Law. Looking further I also see that buried in the T&C’s that the upfront £400 payment on account is only valid for 6 months. Again, this is not accessible or clear enough as is required by Consumer Law – it should be clearly stated in the emails that accompany the invoice/receipt for the upfront payment on account. I am a single mother and to be honest £160 is a lot for me to have taken away. My son also still needs the help from the tutor with his dissertation and was about to call him this week to around for the next two hours of tutor time."

Hajra says

"Well as far admin of profs i had a good experience with admin. In my view the lessons i had i felt i would be achieve very high marks in my mock exams. But as a result it did not happened. I believe it is not entirely the tutor fault it could be on my side as well but i felt i was not progress quite significantly. As the lessons cost very expensive my expectation were very high that i will score high marks."

Mr Kirby says

"I felt the admin team were all over us until we paid the money then everything stopped nobody seemed to be able to answer questions or call us back on queries. The tutor was called "outstanding" hes ok but certainly not outstanding and actually doesn't seem that bothered. Not impressed"

M says

"I contacted The Profs for help in a specialized field of psychology at Master’s level. I spoke with a representative from the company and was very clear about the level of tutor I needed as I had quite a bit of disappointment from other tutoring services. I was surprised to receive an email back from The Profs later that day informing me that they’d found me a tutor. I paid for my 5 hour minimum at what I consider to be one of the higher hourly rates of almost £90 per hour. The tutor spent about an hour reviewing the documentation I sent her, but when we actually spoke, it became apparent that she didn’t have the level of expertise I needed. In fact, I knew more about the subject than she did. It was massive disappointments because it was obvious she was a good, general academic tutor, and she had a few academic writing tips were interesting, but she didn’t have the knowledge or experience in the field that I was looking for. I was torn over what type of review to leave. On the one hand, I appreciate the professional service, the guarantees that the company offers, the payment options, and personal service. On the other hand, I didn’t get the assistance in the area I’d requested, and it was too close to my deadline to look for another tutor. I still have 2 ½ hours tutoring available that I’ve already paid for, so I’ll try them again and update the review if I have a better experience – but for now, this review is a fair reflection of my experience to date."

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